Stewarts Plumbing & Heating
   

News:

Congratulations to Ms I of Dudley, a Galliford Try customer.  She has won the September £100 prize draw for completing one of our Customer Satisfaction Forms.

Please note we have a new direct line for all New Build Customer Care maintenance and repair issues: 0121 389 3788

     


 
 

The following statement explains our policy regarding the personal information we collect about you whilst you visit stewartsplumbing.co.uk.  By entering your details in the fields requested, you enable us and our service providers to provide you with the services you select.  Whenever you provide such personal or commercial information, we will treat that information in accordance with this policy.  When using your personal information we will act in accordance with current GDPR legislation and aim to meet current internet best practice.

Introduction:

Stewarts Plumbing & Heating Limited take your privacy very seriously.  This Policy explains how we use and process the personal data we collect from you, or that you provide us with.  The personal data we hold includes names, address, email address and phone numbers.  It is minimal information we keep on record electronically.  Information is currently held on our server with one back-up facility to secure against breach of confidentiality.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it so that we can maintain and update all records and to comply with these new regulations.

What We Do With Your Data:

We will only use your personal information for the following purposes:

- To deal with any enquiries we receive from you.

- To process orders from you for services and parts.

- For the purpose of any corrective action which may be required in respect of any of the parts or services we supply to you.

- To comply with applicable laws, regulations and rules.

- To notify you of changes to what we do.

- For the purpose of recovery of debt in case of non-payment.

In connection with these purposes, we may share your personal data with third parties that perform services on our behalf, such as manufacturers (for faulty products), sub-contractors, and if necessary, for debt recovery purposes.

We may also disclose your personal data to third parties in other circumstances, in particular:

- If we are under duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms and conditions of trading and other agreements.

- To protect the rights, property, or safety of Stewarts Plumbing & Heating Limited, our staff, our customers, or others.

- In response to a request from a governmental authority (including a regulator).

Our legal basis for these uses of you personal information may include that a) it is necessary for our legitimate interests in operating our business and/or providing you with services and parts; and/or b) it is necessary for the performance of contracts to which you are party with us.

How Long We Keep Your Data:

We will not keep your personal data longer than it is necessary, taking into account data needed for product guarantee or recall purposes, applicable legal requirements and limitation periods.

What Are Your Rights?:

Data Protection Regulations and Laws ensure that we process your personal data robustly and appropriately.  You have the following rights:

- To be informed and have access to the personal data that we hold on you.

- To rectify your personal data, if it is incorrect or requires change.

- To request us to delete personal data in certain circumstances.

To object/restrict the processing of your personal data on certain grounds.

- To object to processing of your personal data for direct marketing.

- To object to any decision based solely on automated processes (including any profiling) that produces legal effects or otherwise significantly affects you.

- The right to withdraw consent at any time.

How You Can Contact Us or Make a Complaint:

We can be reached via e-mail using our Feedback Form, or by sending mail directly to:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Site Tracking

We have a simple web statistics program running that tracks how many times each page is visited.  When you visit a page, information is logged that contains your domain name (btinternet.com for example), date, time, and pages visited.  There is no personally identifiable information. The information we collect is used to improve the content on our site and is never shared with other organisations for commercial purposes.

Web Cookies

Cookies are a method of tracking information you enter on a website using a file on your computer.  We do use a cookie to log whether you've visited the site before.  No personal information is written to the cookie at all.  It is primarily used to save you time by automatically populating forms in our discussion forum, and other locations on the site.  In the course of serving advertisements to this site, our third-party advertiser may place or recognise a unique “cookie” on your browser.

Non Personal Information Collection

In some instances, Stewarts Plumbing and Heating Ltd may collect non-personal (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance and effectiveness of the stewartsplumbing.co.uk website.

Links

This site contains links to other websites.  We are not responsible for the privacy practices or the content of any other site.

Policy Updates 

This policy has been updated recently, last update: 25 May 2018

 
 
 


Stewart Court
21 Coventry Road
Coleshill
Birmingham
B46 3BB

Telephone: 01675 489480
Facsimile: 01675 464797

Click here to email

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